TOPIC: ““Experiencing Issues”” with Customer Service

This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.


162: We're All Waiting in the Same Line

Back to Work is an award winning talk show with Merlin Mann and Dan Benjamin discussing productivity, communication, work, barriers, constraints, tools, and more. Hosted by Merlin Mann & Dan Benjamin.

DISCUSSED: Memories of Super Dave; KEYnote by LockPickingLawyer; Dan gets conspiracy theory-curious; the tapestry of entertainment by cults; Dan helps Merlin understand Git; and Merlin gets a new hub.


562: No More Attempts on My Father’s GitHub

Taskapalooza begins.

Rock me, Joseph Alberto Santiago.


561: Flip the Telescope Around

Wrapping up the year with thoughts on unearned Covid optimism, defining "normal," Roomba training, Microsoft Visual Studio, plus a new (and decidedly more positive) reframing for New Year's resolutions.


560: The Cat of Amontillado

559: Grade on the Curve of Time

Merlin's Best of 2021™ kicks off with the return of "Cool Things I Learned This Week."


558: Pseudism

A classic odds and sods episode covering: Rush lyrics; personal pronoun tips; Fitness+ meditation; more melees with various voice assistant ecosystems; a big shout-out to the iconic Listener Rachel A.; and Merlin's newfound love of Keyboard Maestro.


557: Food Court of Pain

The Boys are back, and they're not sure how big this thing gets.


556: The Only Way Out Is Claws

DISCUSSED: Dad stuff; flying too close to the smart home sun; appreciating the magic of Wes Anderson; the virtues of UPS battery backup; and, finally, Merlin starts tentatively sketching a unified field theory for rethinking how we think about and use space.


555: The Accretion of Non-Essential Things

DISCUSSED: please stop changing the clocks; our kids are not us; the people of England have spoiled or corrupted several very good words; The Ellis Island Bit; surnames mean things; getting pelted with rocks and garbage; a Michael Penn playlist for 1 to 3.5 of you jackals; some Mad Max talk; it's always two things with Kevin Kelly; and, finally, some Marvel talk.


554: Not the Water's Problem

This is what happens when Merlin stays up til 2 a.m. watching a movie and then has to record a podcast at 9 a.m.

Because, your day is a continuum.


553: Bioavailable Chambers of Flexibility

Dan has all the waiters singing at him, and Merlin tries to buy the non-existent SIMS 4 for the Mac.

Main topic is considering how best to set up a device that provides structure and motivation without all that beeping, beeping, beeping.


552: Youth is the Anomaly

DISCUSSED: Your hosts talk about music, Apple Watch, and getting out of your kid's way. Also: life and MacBooks Pro.


551: Life Is for Using

DISCUSSED: Dan and his son are up to Daniel Craig in their Bond journey, and this leads to an exploration of how our feelings about movies and their characters can change over time; considering the media you're scared to rewatch since it's probably not as good as you remember; your hosts dive further into browser extensions and why they're so critical to filtering your world.







    
    The Leftovers



    
    Neil Breen



    
    License to Clown



550: Ampersands and Raisins

DISCUSSED: Exploring rural voices; the things that kids (and we) have had stolen away over the past couple years; what movie would get your butt back into a cinema seat?; an opinionated dive into Safari's new approach to tabs (and why it feels so concerning); and, finally, Merlin shares a bunch of Safari extensions that do new stuff—or do old stuff in a cool or interesting way.










549: A Typical Feisty Boy Child

DISCUSSED: Merlin considers a black market medical purchase; the anatomical anomalies of the problematic sleeper are considered; some favorite YouTube finds are discussed; and, finally, your hosts begin scratching the surface of iOS 15's many clever and life-enhancing new features.




548: The Results of This Dog

Dan and Merlin almost talk about iOS 15.


547: Backyard Butt Doctor

Reporting live from the show floor and looking at options for time tracking.


546: Snow Day for Nerds

DISCUSSED: The rules of "Rabbit Rabbit"; exploring the magic of Domino's probability-altering powers; forests versus trees and past versus future; Chevy Chase and a familial ninety-ten inversion; and, finally, praise for Lulu Miller's mind-blowing thoughts on the downsides of imposing "order" onto chaos.


545: The Cat's Fine

544: Tentpole of Nostalgia

DISCUSSED: Nicholson movies; Synology yums and yucks; difficulties of shows about music; upcoming rabbit rabbit plans.


543: Clownitentiary

DISCUSSED: Catching up; Merlin's Travel Results; praise for Best in Show, SCTV, and public libraries; Dan has a new computer.


542: MRSA Mann

A celebration of M1 devices, the benefits of learning how to learn, and considering when a new learning curve might be worth the climb.


541: Proprietary Escape Key

Find the tool you need—but, keep asking yourself, "Soooooo…now what?"


540: Extreme Medical Sloth

Things get pretty silly, yet somehow land on some extremely Back to Work points about time management, compression, values, and moving your own goalposts. For some reason, McDonald's becomes an important controlling metaphor.


539: Where the Ghosts Live

DISCUSSED: Dan begins a journey into new worlds of voice control and home automation.


538: Tossed Salad of Remembrance

DISCUSSED: Some ups and downs of living the smart speaker lifestyle.

Also: the dramatis personae of The Land of Make Believe; feeding the demon dogs; and learning to be careful with the words we put in front of other words.


537: Insane Corner of My Own Design

DISCUSSED: Merlin and his wife realize the moment they crossed a line; in Follow-Up, your hosts celebrate the late great Fred Willard; in further Follow-Up, the state of the union in smart voice devices is considered; and, finally, the long arc of calendar talk starts to wind down with some hard talk on disambiguation and actually really getting real.


536: Fonzie Slap

DISCUSSED: Dan finally gets more three-six-five, and Merlin gets extremely deep in the stack. Also, just a little more calendar talk, including a model for deciding where something goes.


535: Long-Term Play Value

DISCUSSED: Merlin runs into some problems reporting live from the show floor; is social media making us as happy as we'd like to think?; thoughts on pro wrestlers and the films of John Carpenter; finding the triggers for action that you didn't know you needed; recommendations for videos and Firefox extensions; why we use the web browsers that we use; your hosts dive into their favorite announcements coming out of WWDC; how exactly do you decide where something should go?; Dan reveals he has become the third kind of calendar person; exploring the ineffable (but indisputably real) value of finding technologies and experiences that you actually enjoy; and, finally, Merlin shares a novel misunderstanding with a voice dingus.


534: Manga and Others

DISCUSSED: Part one of a deep dive into calendars.


533: A Container for Your Future Plans

DISCUSSED: Merlin is full of beans this week.


532: That's Not My Ghost

DISCUSSED: A classic, old-school “Odds ’n Sods” episode that includes: Apple’s audio upgrade announcement; AirTags and the promising future of UWB; lots of thoughts on anxiety; caffeine weaners; tongue-rolling; and a salt and pepper of media recently enjoyed (and now recommended).


531: Where Grog Got Eaten

DISCUSSED: Merlin has been cracking nuts, and Dan is enjoying a beverage; in Follow-Up, Dan has made great progress with his new voice assistant; Merlin has thoughts on choosing a dingus ecosystem that’s right for you; words mean things, and often you want the right “procedure word”; Merlin has some good Back to Work-adjacent media recommendations; do we really want to rebuild The Embarcadero Freeway? Really?; and, Dan has some new scholarship on the films of Stanley Kubrick.


530: Nouns in America

DISCUSSED: Dan is actively gaslighting Merlin, and this can be proven; please stop stealing focus; praise for Ferris Bueller in general and the knees of Sloane Peterson in particular; passing thoughts on fear, procrastination, impostor syndrome, and solving the right problem; Merlin is delighted to discover a much-improved Little Snitch; Dan has thoughts on his Ford’s weird button; in gadget updates, Dan has found some useful headphones and has thoughts on trying to use his new Google dingus; finally, just in general, try to keep your hands away from the dragon’s mouth.


529: Different Flavors of Fear

Merlin has a whole new setup, and Dan has a whole new TV.


528: Half a Parachute

DISCUSSED: Merlin is reporting live from the show floor; sleep is complicated; food is complicated, too; Dan tries to build muscles the right way; he also has strong feelings about TV shopping; Merlin just wants someone to tell him which is The Good One.


527: Classic Mentos Situation

DISCUSSED: some important movie follow-up; films (and other media) can be a powerful way to talk about things we aren't supposed to be talking about; Merlin has some links to help think about what comes next as we get back to ““normal""; plus, follow-up on Dan's Kindle journey, including some really useful tips.


526: Above-Average Practices

DISCUSSED: fake southern accents lead to some movie talk; Merlin apologizes; Dan does not want to spend a night in The Box; please utilize the restroom that conforms to the color of your gender; a guardsman pitches Merlin's wife; Merlin goes off on a surprisingly long tangent on kung fu movies--especially the work of The Great Gordon Liu; Dan needs a syllabus to get Cash even more into Godzilla movies; there are some words on DC movies; your hosts begin a dive into the Kindle ecosystem that turns into a dive into ""The Kindle Ecosystem""; Friend-of-the-Show, Moisés, provides some beneficial real-time follow-up regarding the king of monsters; Merlin needs some movie backstory but also wants wants to make it extremely clear that he is very attracted to an English actress.


525: The Pollution of Modernity

DISCUSSED: iOS has gotten really good; still, there's some Apple stuff we'd love to see get better; some Covid updates; anxiety and OCD in these fraught times; finally, Dan and Merlin need your advice for some networking upgrades.


524: The Silver Linings Guy

DISCUSSED: DST and rebooting sleep; some quick documentary talk; a challenging H.R. Giger poster; updates on sane prepping, looking at some interesting sources for electric power; on rational prepping; oh, boy, fatbergs; and, finally, a quick dive into the joys of "The Everything Button" and the myriad benefits of learning the key commands.


523: My Fingers Know It

Diving deep on the power of infrastructure. Yes, for you, too.


522: Where All the Memories Go

DISCUSSED: Merlin has a lot to say about fizzy water and the drugs of Florida; someone please help Dan get his old Twitter name; talking recent media and deciding when a kid is "ready" for it; some Marvel talk; Jack Kirby ruled; finally, hey, tell us what you'd like to hear on topics related to preparation and infrastructure.


521: Nozzle Tov

Preparing isn't just for preppers. But, how do you incorporate scope and infrastructure without turning into a nut?


520: Preemptive Punishment Food

DISCUSSED: Dan has updates on Texas's recent weather events and the unanticipated cascading effects on complex and interconnected infrastructures; then, for dessert, your hosts explore the delights and insights of the "isolated tracks" rabbit hole.


519: Designated Toilet

DISCUSSED: As The Lone Star state struggles with a surfeit of anomalous weather events, your hosts dig into the challenges inherent to all sorts of complex, interconnected systems.


518: 10% of a Headache

DISCUSSED: Doing pretty, pretty, pretty, pretty good; Dan discovers a shark is menacingly circling one of his product names; there's a reason Merlin is not in the corner office; your hosts fondly recall the Avon products of their youth; Dan shares a terrific anecdote about George Harrison and Phil Collins; please don't use my things for things those things aren't things to be used for; Mission: Impossible movies are very good; if you want to really appreciate something, it helps to make yourself be an amateur again; a recommendation for a very smart Mac location managing app; Merlin presents a lengthy and disordered jeremiad on HomeKit, HomeKit apps, and the new iOS playground; which is mostly all just to say: why are email apps still so terrible?


517: How Daddy Make That Paper

No way am I even going to attempt a description this week.

With that said:

[this is a good one]


516: The Steely Dan Dad

DISCUSSED: There are things that one wants to see less or fewer often; is this particular button actually hooked up to anything?; there is literal must-see TV and you must see it literally immediately; everything is catching on fire; four basic steps for being a successful adult (who has to deal with other adults); thoughts on creativity and focal length; the process of unpandemicizing, or: do we still know how to put a Casual Corner in a mall?; Dan is loving his iPad; Merlin introduces a theory on The Velocity of Writing Instruments; and, finally, a quick celebrity cameo.


515: Please Do Not Tapdance for Me

DISCUSSED: Dan continues to explore the exciting possibilities of his latest hardware acquisition.


514: Chicken Wipe

DISCUSSED: life's relentlessness continues apace; Cash enjoyed Dan's modified Godfather trilogy; celebrating Lil' Inappropriate Books; a terrific recent use of "Layla"; some Inside Baseball talk about a recommended app segment; then, for the balance of the episode, your hosts start diving into Dan's exciting new acquisition and how best to put to good use.


513: A Preferred Testicle

DISCUSSED: Merlin looks at a shelf and then, for some reason, discusses it; walls and Japanese beds and jokey-sized dishwashers all benefit from wheels; life is different when you live on a boat; it's important to find the right tool for the job; some people see forests, while others see trees; Merlin performs his very good Gordon Ramsey impression; Merlin also performs his very good David Lynch impression; in Follow-Up, we learn the extremely unsatisfying reason Personal Requests weren't working on a HomePod; there is discussion of the power of Siri alongside frustrations with its poor documentation; interesting bugs are discussed; your hosts explore the similarities between good documentation and good recipes; weird comic book feet are explored; tips on good media your hosts are enjoying; and, finally, there's some rapid-fire app and scripting recommendations.


512: You Have a Mustard Fetish

DISCUSSED: Making a problem go away is not the same thing as solving the problem.


511: One Ringy-Dingy

DISCUSSED: The generational struggle to understand things we can't understand, dealing with other people, and Star Wars.


510: I Cannot Afford Your Loyalty

Sometimes, no one can see the ball—let alone reach the ball.


509: The End of the River

DISCUSSED: Habits, cycles, and patterns of thinking. Why it's difficult to rehearse success—but surprisingly easy to rehearse failure.


508: Oscarbation

Discussed: the paths of thought and emerging from a rut the size of the Grand Canyon.


507: Voltron of Luck

DISCUSSED: From Jerry Lewis to a drinking bird in a scant 80 minutes.


505: Everything is Everything

DISCUSSED: lot of projects going on!; praise for Nicki Minaj; some recent TV shows that are important to your hosts; Merlin is a little obsessed with a new Mac productivity app; interrogating problems with deliveries and porch pirates; vehicle theft can be very confusing; and, finally, some insight nobody asked for into Merlin's ambitious new hardware project.


504: Double Wrong

DISCUSSED: Merlin's additions to Bunch have him stepping on his own dingus; maybe it's time to invert the permissive legacy model for who gets access to us (as well as how and when); there's no amount of technology that can make other people be decent; Oh. Hey. Defaults? Be better; also, please quit stealing my focus; Dan is not buying anything new; your hosts talk about the various (often non-obvious) costs of adding, changing, or removing features; maybe building your whole business on Facebook wasn't such a great idea;  passing discussion of Bloom County, Muppet dogs, and a Tilikum bottle;  the tale of Underscore's unexpected success, and the costs it brought; talk of affordances; and, finally, Just cough up some dough, Mac!


503: My Emotional Porthole

DISCUSSED: Merlin has a lot to say about the benefits of making lists; this leads to an old-school stemwinder on "Journal" calendars, functional playlists, shared Notes, the lessons of the cutlery drawer, desire paths, arbitrary grids, "Reference" albums, urban bike hooks, auxiliary paper towel holders, and more; praise for The Boys; the magical combination of Halide and Pixelmator Photo; Dan resurrects a beloved podcast; and, finally, Merlin endorses a really weird British weather report that can help you sleep.


502: Lifestyle Billy Butcher

DISCUSSED: hey, it's an advice episode!; San Francisco has a lot of available office space; a musical unguent for your soul; a cool font that makes accessibility pretty; getting in front of your next wave of depression; the Emotional Police are here to cite you for your numerous infractions; and, finally, Merlin highly recommends a recent podcast episode about why we're all so exhausted and what we might want to do about it.


501: You're Sad Wrong

DISCUSSED: Sending good vibes to The Dude; Merlin has a couple awesome app recommendations; some Follow-Up on the Apple Event, including what your hosts are ordering and what they're each excited about; which kinds of things your hosts do and do not find useful about the Apple Rumor Industrial Complex; Dan tries on a new iOS camera app; Merlin recommends a clever web cam app; some of our voice friends hear well, others understand well, and some sound good, but none (for now) do it all; finally, Dan finds some productivity insight, courtesy of The Buddha.


500: The Legacy of Guessing

DISCUSSED: Merlin is reporting live from the show floor; Dan is due for a new phone; nostalgia for buying a carton of cigarettes; praise for Netflix's "Challenger" series; Merlin shares some updates on his big resource-leveling project; gotta find those big rocks, amirite; interruptions are the death of the tech person's day; remember, your work is part of your life—not separate from it.


499: Where the Boulder Lives

DISCUSSED: Merlin craves an easy visit with Floyd; Spirit's lawsuit no longer winds on down the road; Question: what obligation does a company have to support their developer tools? And for how long exactly?; when are new film editions not "the good one?"; despite swearing not to do so, a popular service for monetizing indie content is, as they say, put on blast; lot of talk about business things; waiters shouldn't lie to people who used to be waiters; exciting developments in the Drafts ecosystem; and, finally, Merlin unleashes an old school stem-winder on taking a recent stab at resource-leveling—using technology!








498: Soviet Satellite Hair

DISCUSSED: the boys update one another on some very good media they're enjoying; everybody loves a movie with a big world; Merlin pitches Dan on the improbable magic of Ted Lasso; talk turns to some new features of Apple's recent OS updates; at length, Merlin makes a case for exploring the amazing new functionalities of widgets, complications, and especially the apps of Underscore David Smith; Guardian gets an exciting update and a pro plan; there's some talk of the challenge in finding a VPN that actually does what you think it's doing; it seems like the show is over, but then there's twelve minutes of movie talk with a focus on children and boobs; finally, Merlin kinda busts a gut about trying to run a Mr. Rogers on the kids you care about.


497: HBO Plus 98 XP for the Enterprise

DISCUSSED: Folks, this one is a doozy, and that's all I'm gonna say about that.


496: The Costume Beej

DISCUSSED: Merlin is reporting live from the show floor; remember to photograph your kid's room; some bearded dragon updates; some thoughts on pets; Merlin's grandfather was a reluctant dog obsessive; Dan wants to read you a label; Merlin met a fellow cadet; check out Dan's videos; Merlin is loving iOS 14, especially the smarter Siri suggestions; speculation on how machines learn; your hosts still want Macs to be Macs; Big Sur notifications are basically a Bop It; are we getting diminishing returns from theoretical Mac improvements?;  Dan has a really good analogy involving wrist watches; there's a reason normal people don't like their apps to change; Merlin puts review requests on blast; an edit button would still be nice; Merlin finds himself with an unusual opportunity to field test some disused home tech; and, finally, it is hoped that Frasier will leave of his own volition.


495: Even the Mammals

DISCUSSED: California has no shortage of crises; Dan's got a brand new bag; thoughts on exercise as prophylactic medicine; extremely anecdotal data on the rise of fake ratings and reviews on Amazon; the return of "A cool thing I learned this week" brings some very neato apps, tips, and whatnot.


494: The Sucker’s Sort

DISCUSSED: Rabbit, rabbit!; Dan wants to be sedated; at some point, Merlin had most of the optimism bred out of him; a lot of problems and small beefs get overlooked for survival and sanity reasons right now; Dan shares listener recommendations for movies like the Missions Impossible; time was, you went to the weird video store and just hoped you got the good guy; Dan wants to remind you that he signed a letter of agreement—a CONTRACT; maybe it's time we abandon that increasingly meaningless term, "screen time"; Merlin thinks you can give a baby a name that's funny in only one way, but never in more than one way; every generation demonizes a new technology that they're sure will corrupt the youths; Dan has strong thoughts on the Indiana Jones trilogy (yes, there are exactly three and only three); no one is as persuasive as Sean Connery; Merlin made some movie lists; sometimes you get something that's "mostly for your kid" when it's totally not for your kid; Dan draws inspiration from Roald Dahl's work setup; this is probably a pretty good time to be risk-averse; a reminder that there are still always opportunities to improve how you operate; this leads to an examination of "desire paths" and learning from what your intuition and previous behaviors are trying to tell you; Merlin's Infrastructure Week is extended as he goes ham on speeding up his Mac; and, finally, Merlin discusses a useful Mac utility before putting it on blast.


493: Flimsy, but Useful

DISCUSSED: Merlin has a lot of infrastructure going on; your hosts share strong feelings on time zone discrimination and its attendant big-timing; Dan has more cool videos coming to his channel; some boring nerd talk on voice recording options; Dan needs your suggestions for more movies like the Missions Impossible; in Follow-Up, there's some good news and some bad news related to both COVID and San Francisco; hurricanes are coming!; Merlin figures out why Safari on his Mac got so slow; thoughts on DNS Server choices; Merlin endorses a podcast episode that involves some very Back To Work ideas; everything is copy; and, finally, some concerns about nicknames plus several important questions about the consensuality of Jake Robert's titular snake.


492: Siracusa Daylight Time

DISCUSSED: time is hard; X-Men for eight cellos; in follow-up, Dan has some clues for troubleshooting his jumpy screen; it's valuable to understand what problem you didn't solve; then, of course, comes the extended weekly airing of COVID grievances; Merlin needs advice on choosing a Zoom recorder; check out Dan's new thing!; recommendations for Ted Lasso and Ethan Hunt; some lessons to bring home from vacation; plus, some more reckons on life after COVID.


491: You and Your Hog

DISCUSSED: Dan is joining a campaign, and Merlin's eyesight now precludes him from being an AD&amp;D dungeon master; Dan has a concern about his laptop screen and needs your help; then, the boys settle in for a good, old-fashioned recommendations episode; podcasts, pens, video editing apps, a 3D printer, a new SoundSource, hard drives, and even a moisturizing cream for your little patch.


490: Penetration Engineer

DISCUSSED: the joys of a movie that reveals itself over multiple viewings; good storytelling is difficult but so rewarding; as you know, Bob, a lot of movies have that Walk Hard problem; Merlin has questions about Dan's day-to-day in Travis County; people are cooking the books; why do so many people have the Extremis virus these days?; we could still make a big dent; and, finally, wow, the demands for performance sure can be exhausting.


489: Not a Monkey Man

DISCUSSED: Merlin has discovered a unique new voice emerging from the medical and spiritual communities; your hosts interrogate the implications of this new material; Dan and Merlin have media recommendations; as a main topic, your hosts explore the many, intertwined complexities of trying to figure out "the future" right now.


488: Uncle Dad

DISCUSSED: There's really only one topic right now, and it's not going away any time soon. Many analogies and historical echoes are explored. The future, if it exists, is going to be very weird.


487: Nostradamus Pants

DISCUSSED: knife talk and flea market nostalgia; a deep dive on state knife law; knife tips from listeners; Merlin reinstalled Homebrew; comfort viewing amidst these challenging times; also, a healthy fear of Australian spiders.


486: The Ballad of Danny Knife

DISCUSSED: Merlin has flies in his bathroom; Dan's town is really going through some times; there's some COVID talk, duh; Merlin solved a very strange iOS beta bug; main topic involves some thoughts on the Apple betas and the tantalizing future that they imply; Dan has a new keyboard and an accompanying conspiracy theory; leathers men are discussed; and, finally, Merlin needs to use the bathroom—provided the flies will allow it.


485: Travis County, P.I.

DISCUSSED: the things we can and cannot do anything about; the things that can and cannot change; and the wisdom to know all of the differences.


484: Default Settings for America

DISCUSSED: Dan and Merlin take a first look at Apple's recently-announced iOS and iPadOS updates.


483: You Are Free to Leave

DISCUSSED: Merlin is nauseated, and Dan has advice on what you definitely should or should not buy at a gas station; Merlin says he'll be brief, but, as usual, it turns into a real stem-winder as…; Merlin addresses the complexity of treating mental illness in a way that doesn't upend your body and life; Dan needs some TV show recommendations, but has very strong feelings about talking animals; Merlin wonders aloud if he's ever met @Darth; case close.


482: Two Pills Only

DISCUSSED: Dan and Merlin talk about hot dogs.


481: Feelings of Mouth

DISCUSSED: not everything can be everything; pain accumulates; getting weepy about a cool teacher; expanding on our new thought technology for reframing negative thoughts and feelings; abstracting that new thought technology to tons of different endeavors; why won't they just let me win this video game?; the scissors and Scotch Tape are wherever you left them; the joys of ritual and control; the importance of infrastructure; break the big thing into a bunch of little things; Merlin performs a brief recitation of Back to Work's Greatest Hits; please cut up my food for me please; theme dining nights rule; praise for Daniel Kahneman; it used to be so confusing when TV shows had inside film and outside film.


480: A Gracious Dyad

DISCUSSED: Skype struggles; nobody likes parsnips; Dan remotely teaches Merlin to cut his own hair; Dan introduces a new game show, and Merlin is dealing with poop; life is not currently optimized for multiple-event days; Merlin challenges you to remember when exactly eight minutes has gone by; why we'll eventually each discover what the hell happened on our personal Galápagos; the exhaustion of Zoom calls; an omnibus recommendation related to movies; finally, Dan Columbos Merlin with a question about napping, which leads to some surprising insights on our feelings about success and failure.


479: Use or Avoid

DISCUSSED: discussion of The Freshman and thoughts on what makes a movie "hold up"; has anyone ever craved a three-star movie?; what Merlin really wants is a smart friend; Dan is enjoying On Becoming a God in Central Florida; the difficulty of making weird good; I didn't buy it a beer; your mask is not a case for your beard; Dan has follow-up on bikes; Merlin has follow-up on companies and WFH help; thoughts on what we know and don't know about the difficulties of ““reopening””; the benefits and challenges of being a chain-worrying project manager; praise for the Austin Grackles.


478: Morbidly Obese Clemenza

DISCUSSED: Here we are in Spain; a lot went on behind the scenes of The Wizard of Oz; also Modern Problems existed; further discussion of 80s movies; they used to make more movies; B-MO gets a show?; secrets of the child whisper network; Saturday morning memories; C19 is making a lot of holes and gaps in kids' lives; what even is the deal with colleges?; wisdom from the great Kevin Kelly; it's one thing to know something, but it's another thing to know something;   and, finally, beginning to explore how best to level resources and expectations as many of us work from home.


477: The Immediacy Filter

DISCUSSED: Dan has concerns!; every road has many parts, but you seriously need to show your humanity; stop signs are really just velocipede serving suggestions; not all wood floats; too soon; an ambitious crossover is proposed; Cormac McCarthy rules; Phillip W. Battery sure has a lot going on for a busy and attentive new dad; as a main topic, your hosts bounce off a terrific recent episode of Merlin's beloved You're Wrong About; hey, what B2W-ish lessons can be drawn from the response to the Y2K "bug"?; ultimately, it is just so hard to solve one problem without potentially creating five other problems; memories of New Year's Eve, 1999; for once, Dan wasn't concerned at all; more praise for YWA, and a humble apology to Sarah; hey, listen, don't be ashamed to find delight; praise for Slugline 2; a recommendation for a James Franco movie.


476: Paul Williams Sat Alone

DISCUSSED: Merlin is having a strange day, and Dan notices everything; please remember that fear and stress and anxiety are pretty terrible motivators; praise for On Becoming a God in Central Florida and 1Password; security theater vs. security reality; Dan's new mouse is as quiet as a…what's the word?; Brushing with Hardest Available Toothbrush Considered Harmful; Dan is gently exposing his son to one of the great films. So what?; a couple great pieces on making actual good passwords; recommendations for a Sondheim special and a terrific YouTube guy; extensive advice and suggestions for a listener moving to a Mac; learning almost anything is a lot like learning The Metric System; and, finally, praise for the great Peter N. Lewis.


475: ¿Why Not Dos Otros?

DISCUSSED: our perception of value is definitely personal and maybe even a little generational; sometimes, the only thing you can afford is the best; a listener question about where your hosts are with comics; further praise for TaskPaper; updates on macOS text editing; Merlin capitulates to Catalina; Dan answers a listener question about coping with chronic back pain; learning how to stop rehearsing frailty by embracing the wonders of momentum.


474: The Confidence to Keep Pedaling

DISCUSSED: Dan loves it when things just work and so does Merlin; Dan is composting, and Merlin is down to clown; ¡repita después de mi!; massive real-time follow-up; playing with iBeacons; excellent follow-up and notes from listeners; many reccomendations; memories of Grad Night; this is a very silly one.


473: French on Tom Sawyer

TW: very brief mention of suicide around minute 24.

DISCUSSED: a classic three-act episode! Expertise is difficult to explain—let alone to teach; the Sunday Scaries are real; it's an interesting (and surprising) time for people with anxiety and depression; let's keep trying to give each other a break; some follow-up on Descript and the One-Drawer Project; You Look Nice Today is back; finally, Dan has some tips on surviving working from home.


472: Sunday Afternoon Feeling

In this very intimate episode, Dan and Merlin share some ideas for positive yet do-able projects to improve your life and world in these dumb, scary times.

Also, covered in this episode: recommendations for Max Richter's Sleep and an insane new podcast production app called "Descript".


471: One-Drawer Project

Difficult times and the Venn overlap between anxiety and OCD. Hang in there, everybody.


470: Battery Car Man

DISCUSSED: “CATS — Now and Forever!”; BokBok.wtf; on civic responsibility; Dan browses worms, and Merlin finds him a spider; Dan wants some keyboard advice, and Merlin just needs a ride; some thoughts on engaging versus escaping right now; praise for Danny Elfman and Oingo Boingo; suggestions for leveraging the wonder of libraries today; Dan is working on a big Minecraft project, also some listener letters.


469: Israel, Jr.

DISCUSSED: heck, yeah, there's a lot of uncertainty; the woeful knock-on effects of COVID-19, from SxSW to presidential handshaking; Dan graciously accepts Merlin's apology; it's so important that you not touch the fish's face; Dan's Podcast Method is back, baby; you can tell an ecosystem is healthy when the advice about it diversifies; Dan explains the Kelvin Timeline and why he hates it; a Celebration of Bones emerges; Merlin is intrigued by Otter and a little unsure about Jumbo; Dan wants you to know it's still him; breaking handshake news; the boys get a nice letter from a listener; Merlin kinda busts a gut about where his head was at when Back to Work launched; audio is afoot; recommended starter episodes are offered; and, finally, praise for Lost and Japanese Queer Eye.


468: Cancellation Christmas

DISCUSSED: Merlin's uvula thing is back; some handy one-liner suggestions; the boys are loving uBar, and this leads to a dive on how they use the macOS Dock; praise for Witch; Ultraman is back, baby!; 500,000° is very, very hot; some nebulous, initial thoughts about a bracing call to focus on doing the work (and not how it looks to others when you're doing the work); a listener letter on alternatives for music hosting and streaming in the Apple ecosystem; wow, hard drives sure got super-cheap, huh?; nostalgia for those awesome old Jasmine BacPac hard drives; and, finally, a listener needs your help finding good episodes about surviving and thriving while working in a corporate environment.


467: I Loved My Garden

DISCUSSED: Skype steals focus, and Merlin ate your poem; music is pretty great; some odds and sods and recommendations; everyone should have a bell; learning to trust your system (and yourself); listener mailbag; Dan loves his new backpack; more on bulwarks against madness.


466: The Maturation of Pillow Forts

DISCUSSED: Merlin isn't quite awake yet and has some audio struggles in the midst of a new project; Dan is bringing back The Podcast Method; committing something to media can still be very special; podcasts are cool, and you should make one; praise for Temple Grandin, a Jason Snell video, and a big upgrade over the stock Home app for iOS; solid syncing has raised a lot of boats; updates on the iOS text editor landscape; and, finally, thoughts on the future of sustainable iOS app development.


465: That 20-Minute Sting

DISCUSSED: new muting!; infrastructure is hard; on dogs; Dan gets a podcast recommendation from his fish guy; who we're 'shipping on Star Trek;  a free musical performance for a beloved sponsor; some good TED talks; do we like ligatures in monospace fonts?; Dan is getting restarted with OmniFocus, and Merlin has many, many thoughts and suggestions; finally, your hosts conclude by communicating The Pig Joke. Classic.


464: Winter's Not Done with Me Yet

DISCUSSED: thoughts on hand-washing and habit-building; Dan has a really good scarecrow joke; Merlin still can't figure out how many 12-year-olds Dan owns; Dan has a question about laptops and backpacks; the Tao of Backpacks; how to listen to a podcast; Dan has a question about iPhone cases; what we talk about when we talk about ad blocking; Merlin recommends a TED talk and a podcast about delight; Dan's new Picard podcast is going well; Dan has questions about OmniFocus; finally, Dan has questions about Los Angeles and, then, repeatedly ruins Merlin's very good endings.


463: Begloved in Otherness

Merlin is pretty out of it this week, and Dan shares some listener questions.
